Privacy Policy
This policy explains what information we collect when you use our website or our services, how we use it, and the rights you have over it.
Who we are
This website (qemoza.ai) and the services offered on it are operated by FH Ecommerce Limited, trading as Qemoza, a company registered in England and Wales under company number 16715473, with its registered office at Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. In this policy, "we", "us", and "our" mean FH Ecommerce Limited. We are the data controller for the information described here.
Information we collect
Information you give us
When you contact us, request a call, or become a client, we collect details such as your name, business name, email address, phone number, and the information you share about your business so we can deliver our services. If you become a client, we also process the billing details needed to invoice and collect payment.
Information we collect automatically
When you visit the website we may collect standard technical data such as your IP address, browser type, device information, and how you use the pages. This helps us keep the site working and understand what is useful.
Information from third parties
We may receive information from our payment processors (for example, confirmation that a payment succeeded) and from analytics providers.
How we use your information
- To provide, run, and improve our services.
- To communicate with you about your enquiry, your project, or your account.
- To process payments and send invoices.
- To meet our legal, accounting, and tax obligations.
- To send you updates or marketing where you have agreed to receive them. You can opt out at any time.
Our legal bases (UK GDPR)
We process your information where it is necessary to perform a contract with you, where we have a legitimate interest in running and improving our business, where you have given consent, and where we have a legal obligation to do so.
Payments
Payments are handled by third-party payment processors. We do not store full card numbers on our own systems. The processor handles your card details under its own security standards and privacy terms.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run our business (for example, hosting, analytics, and payment processing), and where we are required to by law. These providers may only use the information to perform their service for us.
Text messages (SMS)
If you tick either of the two optional SMS consent checkboxes on our hire plan form at go.qemoza.ai/plan (one for texts about your plan and a call you book, one for marketing texts), we keep your mobile number, which boxes you ticked, the time and the exact wording you agreed to, so we can send only the texts you chose and show your consent. Entering a phone number alone is not consent.
We do not share, sell, rent, or provide your mobile phone number or your messaging opt-in and consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing described in this policy. Your number is shared only with our SMS provider, for the sole purpose of delivering the messages you asked for.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help, or email hamza@qemoza.ai. Full details are in our SMS Terms and Conditions and SMS Privacy Policy.
Cookies
Our website may use cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings. Turning some off may affect how the site works.
How long we keep it
We keep your information for as long as we need it to provide our services and to meet our legal, accounting, and tax obligations, after which we delete or anonymise it.
International transfers
Some of our providers may process data outside the UK. Where they do, we take steps to make sure your information is protected by appropriate safeguards.
Your rights
Under UK data protection law you have the right to access your information, to correct it, to ask us to delete it, to restrict or object to how we use it, to receive a copy of it, and to withdraw consent where we rely on it. To exercise any of these, email us at finn@qemoza.ai. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).
Security
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security, but we work to keep your data safe.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page.
Contact us
For any privacy question or request, email finn@qemoza.ai or write to FH Ecommerce Limited, Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.